Lisen Elsebeth Skyborg: Thank you for calling TOL. How may I ...

Your call will be answered in the order it was recieved." *Elevator music begins.* Here are some of the questions I am asked on a daily basis: Customer: I am booking a hotel online. In the policies it says “Hotel rates are based on ... Customer: There is an ad in my hotel room that says “Hoover Dam and Grand Canyon: $45.” I would like to book a tour for the Grand Canyon tomorrow, please. Agent: Ma'am, the Hoover Dam tours start at $45, but the Grand Canyon tours start at ...